Do you want happy, satisfied cusomers? And more profits? Quality Management is unquestionably one the most important functions that lies at the heart of the two most crucial elements of any business operation - costs and customers. Managing quality means producing more for less (reducing costs), and happy satisfied customers/clients and staff.
About the Book
This simple ebook guide is written in plain language, explaining all the jargon that is often used by quality management specialists to bamboozle you. When you finish reading, you will understand
What quality means for you or your business or organisations
Common sources of poor quality
How to prevent and correct poor quality
Your role as a leader in managing quality
Whatever business or organisation you run, your profitability and/or reputation depends solely on how well you manage the quality of your goods or services.